Shipping Policy

Thank you for shopping with Barnes 4WD. We are dedicated to delivering high-quality, specialized off-road components as quickly and safely as possible. Please review our shipping policy to understand our process, transit times, and what to expect after placing your order.

1. Order Processing (Handling Time)

The time it takes to process your order depends on the shipping method chosen at checkout. Please note the difference between Order Processing Time (the time it takes us to prepare your order for shipment) and Transit Time (the time the carrier takes to deliver the package). 

Processing Time by Product Type

  • Our website has live inventory. The website will not allow you to order a product that is out of stock. If a product is in stock, we will process, ship, and deliver the order within the selected transit time.

General Lead Times For Out Of Stock Items

  • In-Stock Small Parts (Non-Fabricated): Typically 6-10 Business Days.

  • Fabricated & Made-to-Order Items: 1-2 Weeks

  • Orders Including Both: The entire order will ship once all items, including fabricated components, are complete.

Processing Details

  • Order Cutoff: The only orders that will be processed the same day are: FedEx Priority Overnight, FedEx Standard Overnight, and 1-3 Business Day. These orders must be placed before 2:00pm EST to ensure same day shipment.

  • Business Days: Our team processes orders Monday through Friday, excluding major holidays.

2. Shipping Methods & Costs

Shipping rates and estimated delivery dates are calculated at checkout based on the package weight, dimensions, and your delivery address.

Standard Parcel Shipments (FedEx, USPS)

Most small components (e.g., brackets, joints, small hydraulic parts) are shipped via standard ground carriers. USPS is only an option for US territories. 

  • Options: Free Shipping, FedEx Home Delivery, FedEx Ground, 1-3 Business Day, FedEx Overnight

  • Transit Time (All Transit Times Include Processing Time): 

    • Free Shipping Orders: 6-10 Business Days
    • FedEx Home Delivery / Ground: 1-6 Business Days
    • 1-3 Business Day: 1-3 Business Day
    • FedEx Standard / Priority Overnight: 1 Business Day

Freight Shipments (LTL)

  • Freight Contact: If you believe you are ordering enough items to need a freight shipment, please contact us and we can quote you.

  • Residential Delivery: Residential freight delivery is offered but may incur additional fees applied at checkout.

3. Shipping Damage and Claims Process 

All shipments are insured. It is the customer’s responsibility to thoroughly inspect all packages upon arrival.

For Freight Shipments (Large Items):

DO NOT SIGN FOR THE DELIVERY BEFORE INSPECTION.

  1. Inspection: Carefully inspect the exterior packaging and the contents for any damage (dents, bent steel, missing components).

  2. Documentation: If damage is found, you MUST note the damage clearly on the carrier's delivery receipt (Bill of Lading or BOL) before signing. Take clear photos of the damaged item and the shipping label.

  3. Refusal (Severe Damage): If the damage is severe and the item is unusable, you may refuse the shipment and notify Barnes 4WD immediately.

  4. Claims: Notify the Barnes 4WD team within 48 hours of delivery with all documentation (photos and noted BOL). Failure to note damage on the BOL releases the carrier and Barnes 4WD from liability.

For Small Parcel Shipments:

  1. Documentation: If the package or contents are damaged, please take clear photos of the box, the internal packaging, and the damaged item.

  2. Contact: Email sales@barnes4wd.com within 48 hours of delivery with your order number and photo evidence. Please include your order number and multiple forms of contact information.

4. International Shipping

We proudly ship to:

Italy, Japan, Mexico, Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Iceland

  • Duties and Taxes: The customer is responsible for all import duties, customs fees, tariffs, or value-added taxes (VAT) imposed by the destination country. These charges are not included in the item price or shipping cost calculated at checkout.

  • Customs Delays: Barnes 4WD is not responsible for any delays caused by the customs clearance process in the destination country.

5. Address Accuracy

The customer is responsible for ensuring the shipping address is accurate and complete. Orders shipped to an incorrect address provided by the customer may be subject to additional fees for redirection or reshipment.