Shipping policy

Thank you for shopping with Barnes 4WD. We ship specialized off-road parts as quickly and safely as we can. This policy covers processing time, shipping methods, damage claims, international orders, and address accuracy.

Order processing (handling time)

Order processing time is how long we take to prepare your order for shipment. Transit time is how long the carrier takes after it ships.

Live inventory on the website
Our website has live inventory. If a product is in stock, we will process, ship, and deliver on the timeline to meet the estimated delivery date of the shipping method you pick at checkout. Arrival dates are estimates. The website will not currently let you check out items that are out of stock or on backorder.

Backorders
Out-of-stock items are not orderable on the website. For an ETA without placing an order, use the Help form or call (828) 551-7616 with the part number. To place a backorder, call (828) 551-7616. Asking for timing does not place an order.

Lead times for out-of-stock / fabricated items
Lead times depend on the part. We machine many items in-house, usually about 2–3 weeks; parts we bring in from a supplier can take up to 90 days. Orders with out-of-stock parts ship once all items on the order are in stock, on the timeline to meet the estimated delivery date of the method you choose at checkout. Arrival dates are estimates. We email a tracking number as soon as your order ships.

Business days and same-day processing
We process orders Monday through Friday, excluding major holidays. FedEx overnight orders with in-stock items placed before 2:00pm EST ship the same day. FedEx Overnight orders with in-stock items placed on Friday arrive on Monday, not Saturday.

Shipping methods and costs

Shipping cost and estimated delivery dates are calculated at checkout from package weight, size, and your address.

  • Express — Orders 15 lb and under, box included. Flat rate, usually 3–5 business days.
  • Free shipping — Available on larger orders, usually 6–10 business days. If your order qualifies, the option shows up at checkout.
  • FedEx Ground, Home Delivery, Priority Overnight, and Standard Overnight — For heavier orders. Checkout calculates the price and arrival date for your address.

USPS is available only for U.S. territories, and only when checkout offers it.

Freight (LTL)
If you think your order needs freight, contact us for a quote. Residential freight delivery is offered but may incur additional fees applied at checkout.

Shipping damage and claims

All shipments are insured. Inspect packages thoroughly when they arrive.

Freight (large items)

  • Do not sign for the delivery before inspection
  • Inspect exterior packaging and contents for damage (dents, bent steel, missing components)
  • If damage is found, you must note it clearly on the carrier’s delivery receipt (Bill of Lading / BOL) before signing. Take clear photos of the damaged item and the shipping label
  • If damage is severe and the item is unusable, you may refuse the shipment and notify Barnes 4WD immediately
  • Notify Barnes 4WD within 48 hours of delivery with documentation (photos and the noted BOL). Failure to note damage on the BOL releases the carrier and Barnes 4WD from liability

Small parcel

  • If the package or contents are damaged, take clear photos of the box, the internal packaging, and the damaged item
  • Within 48 hours of delivery: submit the Help form with your order number and what went wrong, then email photos to sales@barnes4wd.com with your order number in the subject line. We will send a replacement at no charge when the part is in stock, usually the same or next business day. You do not need to wait on a carrier claim

For missing, wrong, or damaged small-parcel deliveries, see order delivered incomplete.

International shipping

We ship to many international destinations. Availability for your address is confirmed at checkout.

  • Duties and taxes: you are responsible for all import duties, customs fees, tariffs, or VAT imposed by the destination country. Those charges are not included in item price or shipping calculated at checkout
  • Customs delays: Barnes 4WD is not responsible for delays caused by customs clearance in the destination country

If checkout will not accept your country or you need a freight-forwarder quote, use the form on our Help page.

Address accuracy

You are responsible for an accurate, complete shipping address. Orders shipped to an incorrect address you provided may incur additional fees for redirection or reshipment. To change an address before shipment, see edit or cancel an open order — call (828) 551-7616 (best) or use the Help form with your order number (may miss the deadline).

Still need help? Use the form on our Help page. Include your order number when you have one.