Edit Or Cancel An Open Order
Can the Order Still Be Changed?
- Not processing and not shipped: yes — we can usually help with the requests below.
- Already processing or shipped: no. Place a new order for anything else, or use our returns process if the part is eligible.
Common Requests
- Can I cancel my order?
- Can I change or remove items?
- Can I add items to my order?
- Can I change my shipping address?
- Can I upgrade shipping speed?
In all cases: if the order is not processing and not shipped, the answer is usually yes. Adding items recalculates shipping; a separate order sometimes costs about the same to ship.
What To Do
Have your order number ready. Call (828) 551-7616 (best — fastest). You can also use the Help form, but that may miss the deadline before processing starts. Once processing starts, we cannot edit the order.